By: Sergey Mamaev
People of the reflection group accomplished the immersion into the problem. They tried to localize an error before an action. Long time thinking people came to the point of a problem exactly. They tried to understand the crux of the problem and then act.
After a short-term unclear-cut decision the action people started to act. They obtained more specific information in the process and made the decision more precise and accurate. The action people did not use the micro program listing or the flowchart diagram. They kept basic routines and test programs in their brains. They generated several assumptions and verified each one by one. They usually never used the oscilloscope, complicated equipment for long-term investigations. Action people exchange possible defective parts of computer with known good parts, and except for some additional guess works, use this technique to narrow the circle of a search.
Reflective people usually at first gather all information about an error. They use various testing programs for a definition of a diagnostic routine step. Reflective people determine an error routine operation and figure out a hardware device that this error provoked. Then they take an electric scheme of the device and define a corrupted element. After, they set up the oscilloscope as precisely as possible and sometimes compose their own short-code test routine program. Only than do reflective people start to act and convert their mental conclusions to real action. They cycle their own diagnostic program, attach the oscilloscope and exchange a broken part for a replacement.
An action person spends more time for an action period and no time on preparation. He or she begins to work immediately and solves a problem fast but sometimes can not, because the mainframe computer has parts which could not be exchanged. We can not replace chassis or carriages and cables or wires inside a frame, because as good as exchange entire mainframe or buy new one. Only reflective person can solve this problem.
In the beginning of my job I thought that action people did not have enough theoretical knowledge and training, but I was mistaken. Maybe a temperament was a cause. My friend, the striking action person, said “I aim to fix up a machine as soon as possible. It is my job and I do not care about an in-depth analysis of a problem.” When he could not eliminate an error in thirty minutes, he usually told one of a reflective people to take a look. But if he was alone, he worked like a reflective person with the oscilloscope and micro program routines, although it happened rarely.
Both approaches are equally applicable for problem-solving. Both ways have their advantages and disadvantages. The action method can resolve a problem quickly but not always. The reflective method meets with success at problem-solving, although it is slower. Our specific problem is a repair of a complicated electronic device. For this problem I recommend applying the action technique first, but if the problem is not eliminated, then use the reflection technique. Blend both ways and means, and you will be sitting pretty.
About the Author: Sergey Mamaev is a Search Engine Optimization (SEO) Expert, Internet Programmer and Webmaster/Designer; AzNet LLC Founder and CEO.
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